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List of active policies

Name Type User consent
Privacy and Data Protection Site policy Authenticated users
Brook Privacy Policy Site policy All users
Cookies policy Other policy All users

Privacy and Data Protection

Summary

To use this Eggu e-learning service you are required to accept the following terms of our Privacy Policy. The policy identifies what data of yours is stored and describes how and where it is stored, how it is used, and how we protect it. If you have any queries please contact our data protection officer: Mark Baldwin.


Full policy

1) OVERVIEW

At Eggu Ltd we take your privacy very seriously. In order to provide access to the service we must collect and store some personal information about you. Our products and user databases are held by TSOHOST from whom we purchase I.T. servers and services. Servers are located within the UK. Regular data and database backups are included in their hosting service.

Whilst Eggu manages your learning management system (LMS) to support your learning, your data is uploaded and amended by yourself and/or Brook. Eggu does not make use of your personal data for marketing and does not share this data with any third party. You and/or Brook are responsible for the accuracy of any personal data held and reserve the right to amend or delete this data, as and when this data is no longer required.

2) SECURITY

Whilst your personal data forms part of the overall learning management system, we ensure that this is protected from file corruption and loss. All our learning management sites and databases are continuously monitored by SUCURI for virus and malware protection, and data corruption etc. Their service includes the repair, recovery and removal of any intrusion.

3) MINORS

Children under 16 years of age are not permitted to access the services provided. By agreeing to this privacy policy you are also agreeing that you are 16 years of age or older.

4) WHAT IS COLLECTED?

Basic profile information is collected from you when you create your account including your full name and email address.

As you use the site, information about the users, courses, activities and resources you interact with will also be stored and linked to your profile information.

5) HOW IS THE INFORMATION USED?

In most cases your personal data will have been entered by yourself or Brook. Only when requested will Eggu add or amend information for you. This information is only used to provide you with access to the online courses at https://learn.brook.org.uk. Statistical information about usage of the site is also used to improve the platform and services provided. Brook may request that they also have access to reports generated from this data for monitoring.

6) WHO CAN I CONTACT?

The data protection officer for Eggu Ltd is Mark Baldwin and he may be contacted at gdpr@eggu.co.uk

7) WHO IS MY DATA SHARED WITH?

Eggu Ltd manages the learning management system for Brook, and the user data is shared with Brook only. TSOHOST is the hosting company for your data and will have full access to the account for administration and support purposes, they have strict data compliance rules and are legally bound to not share your information or make any change to your site content without suitable request from a listed account owner.

8) HOW LONG IS MY DATA STORED?

Your personal data is stored for as long as you continue to be a registered user on the site. Eggu will not remove or amend any data without the authorisation from Brook. However, you have the right to request that the accuracy of any data held is kept up to date, or deleted by contacting Brook.

9) HOW DO I WITHDRAW MY CONSENT FOR EGGU LTD TO STORE AND PROCESS MY PERSONAL DATA?

If you have previously consented to allow Eggu Ltd to store and process your personal data in accordance with this privacy policy, and you wish to withdraw your consent, please send an email to the data protection officer at gdpr@eggu.co.uk. You will then no longer be able to access the services provided if your consent is withdrawn.

10) HOW DO I REQUEST THAT MY PERSONAL DATA IS CORRECTED OR ERASED?

You may make corrections to your basic profile information by logging into your account and editing your own profile. If you have questions, or would like any other data to be corrected or erased, please contact Brook or send an email to the Eggu data protection officer at gdpr@eggu.co.uk

11) HOW DO I REQUEST A RECORD OF ALL MY PERSONAL DATA THAT HAS BEEN COLLECTED?

You may request a record of all of the personal data relating to you that has been collected in accordance with this privacy policy. To do so, please send an email to the data protection officer at gdpr@eggu.co.uk

Eggu
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Brook Privacy Policy

Summary

Brook Young People (hereinafter referred to as Brook) is committed to protecting the personal data that we collect and process. Our aim is to be clear and transparent in how we collect, use and protect your personal data.

Full policy

Who we are

Brook believes that young people should have access to great sexual health services and wellbeing support.

Brook provides free and confidential sexual health information, contraception, pregnancy testing, advice and counselling, testing and treatment for sexually transmitted infections and education programmes, reaching nearly 235,000 young people nationwide every year.

Privacy policy

We collect and use personal data to ensure that we can manage our relationships with our supporters and partners, and to better understand how we can meet and exceed our stakeholders’ expectations. This allows us to provide relevant information, services, news and helps us fundraise more efficiently and effectively.

By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy. We will process your data on the basis of legitimate interest, which means we will only use your data to contact you about information, products, resources or services you have requested from us, or related messages, products, resources or services we deem of genuine interest to you. If you receive messages or information you would no longer wish to receive there will be an option to opt out/unsubscribe at any time. In accordance with the General Data Protection Regulation we will not keep your personal data for longer than is necessary.

We will update this policy from time to time without notice to you, so please check it regularly.

If you have any questions about any of our privacy policies, please contact our Data Protection Officer by telephone on 0151 207 4000 (ext. 218) or by post to Brook, 81 London Road, Liverpool L3 8JA.

We collect information in the following ways

Information you give us

Brook obtains personal information when, for example, you complete an online form to sign up to our newsletter, apply to become a volunteer, take part in an event, download resources, make a donation or register to Brook Learn.

Information from third parties

We may also receive information about you from independent third parties, such as fundraising sites like JustGiving or Eventbrite. We will only receive information from third parties if you have given your consent for your information to be passed on to us. You should check their privacy policy when you provide your information to understand how they will process your information. Once we have obtained this information from the third party it will be covered by our privacy policy as well as by the originating third party.

Information we get from your use of our website and services

We collect information about all visits made to Brook websites. This information will not identify you. It includes when you view or interact with any of our content or watch a video on YouTube.

Information in the public domain

We may obtain some information from publicly available sources such as Companies House, newspaper articles or public posts on social media such as Facebook and LinkedIn. If we do this we will contact you within one month to provide you with privacy information and to inform you why we have processed your data.

What might we do with your information?

If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event we will mainly use your information to:

  • Provide you with the services, products or information that you asked for, as well as information about other services, products or information we think might interest you where you have consented to being contacted
  • Administer your donation or support your fundraising, including processing Gift Aid
  • Invite you to events
  • Keep a record of your relationship with us and record the contact we have with you
  • Ensure we know how you prefer to be contacted

Tools may be used to improve the effectiveness of Brook’s communications with you, including tracking whether you open the emails we send you and which links you click within a message.

We will also use your anonymised data and feedback to produce reports and monitor usage of our websites and content. 

Profiling and analysing information of our supporters

  • In order to tailor what type and level of support we ask you for, we may analyse personal information we collect about you including how you have engaged with us previously, demographic information, measures of affluence, philanthropic interests and networks.
  • We may also use information in the public domain, for example listed Directorships or typical earnings in a given area.

You can opt out of your data being used for profiling and wealth screening techniques by contacting the Data Protection Officer.

How we update your information

We continuously review records of supporters and volunteers to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change.

Who might we share your information with?

We are committed to protecting your data and therefore it will never be disclosed to external organisations other than to those acting as agents and data processors carrying out work on our behalf, or when obliged to do so by law. Where we enter into a relationship with an external party, any such arrangements will be subject to a formal agreement between Brook and that organisation to protect the security of your data. They only act under our instructions and we maintain full responsibility for your data.

We may include links to third party websites, plug-ins and applications. We do not control these third party websites and are not responsible for their privacy statements. When you use these third party services we encourage you to read the privacy notice of every website you visit.

Such third parties may include:

How to access, correct or delete your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email the Data Protection Officer or write to us at Data Protection Officer, Brook, 81 London Road, Liverpool L3 8JA.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

If you do not want to receive any further information about Brook and would like us to remove your name from our mailing list, please contact us to let us know. Please address all your requests, by email or mail, to our Data Protection Officer. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, email and postal address and telephone number with your request.

How we keep your data safe

We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored. Within our offices all of our employees receive training on handling data securely.

Where we use external companies to collect or process data on our behalf we carry out comprehensive checks on them before we work with them and ensure that contracts are in place that set out our expectations and requirements. Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

How long we store your data for

We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.

Contact us

If you have any queries about this policy or any complaints with regard to the administration of the policy please contact our Data Protection Officer.

The personal information we collect from you online is stored by us on databases protected through access controls, firewall technology and other appropriate security measures. However, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damage or liability relating to such incidents.

Complaints

If you feel we have not dealt with your complaint sufficiently you have the right to contact the Information Commissioner’s Office, who are the supervisory authority in the UK:

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Cookies policy

Summary

Our Cookies policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on this site, and your choices regarding cookies.

Please read this policy in conjunction with our privacy notice, which sets out additional details on how we use personally identifiable information and your various rights.

Full policy

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognise you and make your next visit easier and the site more useful to you. Essentially, cookies are a user’s identification card for the Moodle servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalise your experience on our site.

Cookies can be "persistent" or "session" cookies.

How Moodle uses cookies

When you use and access the site, we may place a number of cookie files in your web browser.

Moodle uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our site links, the length of time each user spends on any particular area of our site, and the specific functionalities that users choose to use. To the extent that cookie data constitutes personally identifiable information, we process such data on the basis of your consent.

We use both session and persistent cookies on the site and we use different types of cookies to run the site:

  • Essential cookies. Necessary for the operation of the site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer site features.
  • Analytical/performance cookies. Allow us to recognise and count the number of visitors and see how visitors move around the site when using it. This helps us improve the way the site works.
  • Functionality cookies. Used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. Record your visit to the site, the pages you have visited, and the links you have followed. We will use this information to make the site more relevant to your interests. We may also share this information with third parties for this purpose.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.

  • Tracking cookies. Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.
  • Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.
  • Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.

Cookies tables

The tables below list some of the internal and third-party cookies we use. As the names, numbers, and purposes of these cookies may change over time, this page may be updated to reflect those changes.

Moodle cookies
Cookie Name
 Purpose Expiration More Information
MoodleSession You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is destroyed (in your browser and on the server).
MOODLEID It remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you.
 It is safe to refuse this cookie - you will just have to retype your username every time you log in.

Third-party cookies
Cookie Name
 Purpose More Information
__cfduid Cloudflare: used to identify individual clients behind a shared IP address and apply security settings on a per-client basis https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
__utma Google Analytics: stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit
__utmb Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends
__utmc Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends
__utmt
__utmz Google Analytics: records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark) https://helpful.knobs-dials.com/index.php/Utma,_utmb,_utmz_cookies
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