Frequently Asked Questions

Please select from the FAQs, below for more information.

Select the "Create new account" link beneath the login box. Complete all required fields in the "new account" form and submit by selecting the "Create my new account" button at the bottom of the screen.

So long as you have entered a correct email address, you will be sent an automatic email from "Brook Learn" to confirm your account. As these emails are computer generated, they can on occasions be viewed as spam. We therefore always recommend that you double check your junk mail for possible new alerts. Select the link within the email (or copy and paste into your web browser) to activate your account.

You can now login to the site at any point, using the username and password you set up at registration.

The first thing to do is check your junk mailbox for a message from "Brook Learn" (subject: "BROOK LEARN: account confirmation"). Please also ensure that the email address you registered with is accurate. If you need any further assistance, contact the "technical helpdesk".

If you forget your username or password, simply select the "Lost password?" link beneath the login box.

Here you can enter your "username" or "email" into the relevant fields and select "search". If you have entered an email address that is registered to the site, you will be sent an automatic email with instructions to reset your login details.

Please ensure that you complete your password reset within 2 hours of receiving your email, otherwise the request would have timed out and you will need to submit another lost password or username request from the site.

If you continue to experience any issues with resetting your login details, please contact the technical helpdesk for further assistance:

Most of our courses are free and you can self-enrol.

Simply locate your desired course from the Brook Learn homepage or dropdown menu from the navigation bar. On selecting the course, it will ask if you would like to be enrolled. Following enrolment, you will be able to access these course materials at any time.

For our paid for courses, please visit our online shop to purchase a place.

If you would like to purchase the Traffic Light Tool for another person or a group, please follow our instructions.

If you course has been purchased on your behalf, please contact the purchaser for details of how to access.

If you work at a school in Cornwall and the Isles of Scilly, you can access a range of activities and resources to support your PSHE session delivery on Brook Learn. Visit to find out how to get started.

The site will ask you for an enrolment key. Each school has been allocated a specific enrolment key, which you will need to access resources for each year group. If you have not been given your school’s enrolment key, please contact (please use your school email address).

For any other advice and support in using the Cornwall Education page, please contact

If your organisation has purchased a place on one of our courses or access to PSHE curriculum resources, you will be issued with an enrolment key. A contact at your organisation will be able to tell you which code to use.

Yes. The Brook Learn platform is fully responsive, so you can login and view resources on your smartphone or tablet. All of the available courses are also HTML5 compatible and therefore can be viewed on any device.

Once logged in, if you click on your name in the top right-hand corner and select Grades from the dropdown list, this will show a list of the grades you have achieved on course assessments.

To view a certificate for a course you have completed, first login to the site, select the course you would like a certificate for and click on the Certificate link within the course menu. If you have achieved the required pass grade, as stated in the assessment instructions, this will allow you to download a PDF of your certificate. Some courses also require that you have completed the post course evaluation feedback too. The certificate can be printed or saved on your computer.

For all enquiries about course content or local education offers, please contact

For all enquiries about new course developments on Brook Learn, please contact

First, try allowing pop-ups in your browser.

View guidance for allowing pop-ups in Google Chrome

View guidance for allowing pop-ups in Firefox

View guidance for allowing pop-ups in Internet Explorer

If you continue to experience any issues with accessing external links, please contact the technical helpdesk for further assistance: